All appointments provided by Orca Massage Therapy (OMT) will last for the specified duration booked + an additional 10-15 minutes allowing for set up and pack away.
All clients must complete an online consultation form prior to initial session.
Appointments will only be conducted if OMT deems it safe for the client to receive.
GP/consultant/midwife permission may be required before a massage can be provided.
Inappropriate Behaviour
OMT has the right to terminate an appointment immediately if the client demonstrates inappropriate behaviour.
Full payment will be collected provided more than 10 minutes has been spent massaging the client.
If the therapist is unable to collect money before leaving, an invoice will be emailed to the client.
All invoices must be paid within 7 days of issue date.
Cancellation Policy
A booking is confirmed once OMT and the client have both agreed a date, time, and duration for an appointment.
If a cancellation is made more than 24 hours before an appointment, the client will not be charged.
If a cancellation is made with less than 24 hours’ notice of the appointment, they will be expected to pay the full charge.
OMT has the right to cancel an appointment at short notice if the therapist is taken ill.
Vouchers
Vouchers are valid for 6 months.
Vouchers are only valid for one use.
Refunds are not available for vouchers already paid for and provided.
Feedback Forms
Feedback forms will be sent to clients at OMT’s discretion.
Content may be used in publicity material and on the website, with the permission of the author.
Website Content
Website content will be authorised and managed at OMT’s discretion, including testimonials.
Photographs will only be displayed with the consent of the people in the photograph.
Photograph consent may be obtained by OMT verbally, or in writing if the client completes a photo release form.
Photo release forms can be requested by phone or email.
Payment
OMT accepts payment in cash or by bank transfer.
Invoices must be paid within 7 days of the issue date.
Privacy
Client case notes will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.
Consultation Forms and case notes will be kept on file, securely by OMT.
By completing and submitting the consultation form, clients are giving OMT permission to hold records and data about them in accordance with our Privacy Policy.
Personal information will not be shared with any third parties.
Young Clients
Clients under the age of 18 must be accompanied by an adult.
The adult must give permission for the session to be performed.
The adult must complete the client’s online consultation form together with the young person.
The adult must be present in the room throughout the appointment.
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously and a response will be provided within 28 days
